Welcome to KVATCHA. By using our website and placing orders, you agree to these Terms and Conditions. Please read them carefully.

1. Definitions and Scope

KVATCHA is a fashion brand selling made-to-order clothing and accessories through this website. These Terms and Conditions apply to all purchases and use of the site.

2. User Agreement

• By using our website, you confirm you are at least 18 years old or have permission from a legal guardian.
• You agree to use the website only for lawful purposes and not to engage in harmful activities.

3. Orders and Contract Formation

• Orders are placed through the website. We reserve the right to refuse or cancel orders due to product unavailability, errors, or fraudulent activity.
• After placing your order, you will receive an order confirmation email.

4. Prices and Payment

• All prices include VAT unless stated otherwise.
• Accepted payment methods will be provided during checkout.
• Payment must be completed before order dispatch.

5. Delivery

• We strive to deliver orders within the estimated time frame but are not liable for delays beyond our control.
• Shipping fees will be clearly communicated during checkout.

6. Made-to-Order Products — No Returns or Exchanges

Because all items are made to order especially for you, we do not accept returns or exchanges. Please check product details and sizing carefully before ordering. If your item arrives damaged or defective, please contact us immediately for assistance.

7. Intellectual Property

• All content on this site, including text, images, logos, and designs, belong to KVATCHA or its licensors.
• Unauthorized copying, distribution, or use of content is prohibited.

8. Privacy and Data Protection

• We respect your privacy and handle your personal data in accordance with our Privacy Policy, available at [link to Privacy Policy].
• By using the site, you consent to the collection and processing of your data as described.

9. Liability

• KVATCHA is not liable for indirect or consequential damages arising from the use of the website or products.
• Our liability, where permitted by law, is limited to the purchase price of the goods.

10. Changes to Terms

• We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page and become effective immediately upon publication.
• Customers are encouraged to review the Terms regularly.

11. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Belgium.
• Disputes will be resolved initially by amicable negotiation; failing that, the courts in the jurisdiction of KVATCHA’s registered office will have exclusive competence.