KVATCHA (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or purchase our made-to-order fashion products.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you use our website or place an order. This includes:
Name, email address, phone number, shipping and billing address
Payment information (processed securely via third-party payment providers)
Account login details, if you create an account
Communication preferences and correspondence history
Usage data such as IP address, browser type, and pages visited (collected via cookies and similar technologies)
2. How We Use Your Information
We use your data to:
Process and fulfill your orders
Manage your account and provide customer service
Communicate updates, promotions, and offers (with your consent)
Improve our website and services
Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. We may share your information only with trusted third parties for the purposes of:
Payment processing
Order fulfillment and shipping
Customer support services
Legal compliance when required by law
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can manage cookie preferences via your browser settings. For details, see our Cookie Policy [link if available].
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
Access and receive a copy of your personal data
Correct or update your data
Request deletion of your personal data (subject to legal exceptions)
Object to or restrict certain processing activities
Withdraw consent when applicable
Data portability
To exercise your rights, please contact us as below.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.
8. International Transfers
If your data is transferred outside your country, we ensure appropriate safeguards are in place.
9. Children’s Privacy
Our services are not directed at children under 16, and we do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.
11. Contact Us
If you have questions or concerns about this policy or our data practices, please contact:
KVATCHA via our contact form on this website.